Last updated: 05 January 2026
1. Overview
LogWell respects your privacy. This Privacy Policy explains how LogWell collects, uses, stores, and protects information when you use our website, applications, and services. If you do not agree with this policy, do not use LogWell.
LogWell operates from Tennessee, United States, and this policy describes how we handle information in that jurisdiction.
2. Information We Collect
Information you provide
- Name, email address, and account credentials
- Aircraft details, logbook records, maintenance entries, and uploaded files
- Billing information processed through third-party payment providers
- Communications with support or feedback submissions
Information collected automatically
- IP address, browser type, device information
- Usage data such as pages visited, features used, and timestamps
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide and operate LogWell services
- Store, process, and display aircraft maintenance and logbook data
- Authenticate users and manage accounts and permissions
- Process payments and subscriptions
- Improve product performance, reliability, and security
- Communicate updates, service notices, and support responses
- Comply with legal and regulatory obligations
We do not sell your personal data.
4. Data Storage and Security
- Data is stored using reputable cloud infrastructure providers
- Access is restricted by role-based permissions
- Encryption is used in transit and at rest where applicable
- No system is perfectly secure, but we take security seriously and continuously improve safeguards
You are responsible for maintaining the confidentiality of your account credentials.
5. Sharing of Information
We may share information only with:
- Service providers that help operate LogWell such as hosting, authentication, storage, analytics, and payments
- Legal authorities if required by law, court order, or to protect LogWell’s rights and users
We do not share your aircraft data with third parties for marketing.
6. Cookies and Analytics
LogWell uses cookies and analytics tools to:
- Maintain sessions and authentication
- Understand feature usage and improve the product
You can disable cookies through your browser, but some features may not work correctly.
7. Data Retention
We retain your data while your account is active. If you delete your account, we will delete or anonymize your data within a reasonable period unless retention is required by law.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Export your data
Requests can be submitted through LogWell support.
9. Children’s Privacy
LogWell is not intended for use by individuals under 18. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.
11. Contact
Questions about privacy can be sent to: support@logwell.net
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